To post feedback or to get support when the contact form/email isn't working for you, please post a comment below. Note email is my preferred way to provide support because it is much more interactive and when needed private.

4/21/2016

Evan link

12/22/2020 01:58:26 am

Hi great reading youur post

Chris (QuicknPerlWiz support) link

12/22/2020 08:35:36 am

I'm glad you enjoyed it.

Q2015 User

12/24/2020 03:50:13 pm

Hi,

I have stuck with Quicken 2015 for many years now for obvious reasons. Recently my Windows 10 Home computer it is installed on crashed. I have been trying every avenue I can to restore it, including trying to get the system and drive backups to restore using that backup program - but to no avail. All that has worked is using the Windows Install media form Microsoft's website. That breaks all my program installations, etc (although I have confirmed everything is still on the drive),

I have resorted to installing Quicken 2015 on a different laptop, but of course it installs Version 1 with its old ties to intuit. I stumbled across your site and bless you for having the updates for 2015. That said I have tried to run up the ladder installing updates in sequence only to get stuck at Release 12 Mondo. That installs but all the rest fail with "An error occurred. Unable to check for updates, the server file failed to load. Clicking on details yields "Index and length must refer to a location within the string. Parameter name: length"

If you have any ideas or suggestions they would be quite welcome. I likely will try uninstalling then reinstalling the program and trying to go up the update ladder again.

Thanks in advance for your assistance. Please enjoy the holiday season and stay safe.

Chris (QuicknPerlWiz support)

12/24/2020 04:06:00 pm

First off you only need to install the last Mondo patch. It contains all the changes from the patches before it.

Second error you're getting usually has to do with the account that you're trying to install from. Try creating another administrator account and install from that account.

Sincerely,
Chris

Q2015 User

12/27/2020 11:17:05 am

Thanks for he insights Chris. I did set up a second Administrator account and running the update(s) form there seemed to work fine. The issue I have now come up against is when I open Q2015 V.174 and try to open my QDF file I get a "Cannot open file. The QDF file is from a later version of Quicken." I have a Q2018 disk - but that is a subscription version and I am trying to avoid going to that yet. Any thoughts on why I am getting that error? I understood V17.4 is the most recent release of Q2015.

Thanks again for having the updates available for those of us that are perfectly content with an earlier version of Quicken!

Chris (Support QuicknPerlWiz)

12/27/2020 11:23:35 am

When Quicken reports that it can't open a data file because it is from a later version either that data file was in fact opened/created in a later version or the data file is corrupted. Until Quicken 2016 no version of Quicken is backwards compatible. As in you can't open a Quicken 2016 data file in Quicken 2015 or below.

For any other insights I suggest you post on the Quicken forum:
https://community.quicken.com/discussions

Quicken2015=>2016 User

12/27/2020 12:11:35 pm

Thanks again Chris- you are a true rock star! Since my data set is from a backup I have done routinely, you got me thinking whether or not I had a Quicken version between 2015 & 2018. I went searching and found 2016. Installed that, then had to go to the second administrator account to update it to V.19.5 Now I am fully up and running! You gave me a much needed Christmas present - I hope you have an incredible New Year!

Bob M

12/26/2020 12:49:02 pm

I am experiencing the same problems. Quicken 2016 ran on my desktop with WIN10 installed but became corrupted. Using the original installation disk I get the same error described by Q2015 User. I am installing using the only account on the desktop which is the admin account. I ran the patch using RUN AS ADMINISTRATOR setting but it still won't load. Any help would be appreciated.

Chris (support QuicknPerlWiz.com)

12/26/2020 01:39:13 pm

The suggestion wasn't "run as administrator". It was create a new administrator account and use it to run the install.

Also please note I'm not Quicken support. For any such problems you need to post them on the Quicken community forum.
https://community.quicken.com/discussions

Don

11/12/2021 03:24:09 am

Tagging on to an old thread...

I recently installed 2016 on my new (to me) laptop. Got the blank registration screen. Installed the latest mondo patch and got the "Index and length must refer to a location within the string.
Parameter name: length" error message.

Created a new admin account, logged in and got the same message. Even tried to run it as admin and got the message.

And suggestions?

Chris (QuicknPerlWiz)

11/12/2021 10:48:10 am

I suggest you post this on the Quicken forum.
https://community.quicken.com/discussions

Comments are closed.